Cancellation & Refund Policy

Last Updated: 16 August 2026

Thank you for shopping with Gadgetspoint.in. We want you to have a smooth and reliable shopping experience. This policy explains our rules regarding order cancellation, returns, replacements, and refunds.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

To request cancellation, please contact us as soon as possible through WhatsApp or phone.

Once an order has been dispatched, cancellation may not be possible.

2. Cancellation After Dispatch

If an order has already been dispatched, customers may not be able to cancel it.

If the courier provides a return-to-origin option, the order may be returned according to the applicable courier process. Any applicable shipping, return, or other charges may be deducted from the refund where permitted.

3. Refund for Cancelled Prepaid Orders

If an eligible prepaid order is successfully cancelled before dispatch, the refund will generally be processed to the original payment method.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

4. Cash on Delivery Orders

For Cash on Delivery (COD) orders, no payment is collected until delivery.

If an eligible COD order is cancelled before dispatch, there is normally no refund to process.

5. Return Eligibility

A product may be eligible for return or replacement if:

- The wrong product was delivered.

- The product is received damaged.

- The product is defective or non-functional on arrival, subject to verification.

- The product received is materially different from the product ordered.

Return eligibility may vary depending on the product category and manufacturer warranty.

6. Return Conditions

To be eligible for a return or replacement:

- The customer should contact Gadgetspoint.in as soon as possible after receiving the product.

- The product should be unused, unless the issue is a manufacturing defect or the product is defective on arrival.

- The original packaging, accessories, manuals, invoice, labels, and other included items should be retained.

- The product should not have been physically damaged, misused, modified, or repaired by an unauthorized person.

- Photographs or an unboxing video may be requested to verify damage, missing items, or other issues.

Products that do not meet the applicable return conditions may be rejected.

7. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, consumable components, or other applicable restrictions.

Customized or personalized products may generally not be eligible for return unless they are defective, damaged, or incorrectly supplied.

The applicable return conditions may be specified on the individual product page.

8. Damaged Product on Delivery

If you receive a damaged, opened, or tampered package, please contact us as soon as possible.

Please provide clear photographs and/or an unboxing video showing the package, shipping label, product, and damage.

We will review the issue and may coordinate with the courier or seller/manufacturer before approving a replacement or refund.

9. Defective Products

If a product is found to be defective, we may offer:

- Replacement of the product;

- Repair, where applicable;

- Refund, where replacement or repair is not available; or

- Manufacturer warranty support, where applicable.

The resolution will depend on the product, nature of the issue, warranty terms, and availability.

10. Refund Processing

Once a refund is approved, it will generally be processed through the original payment method used for the order, where possible.

The actual time for the refund to reach the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider.

11. Shipping Charges

Original shipping charges may be non-refundable except where applicable under the circumstances of the order or as required by applicable law.

Where a return or replacement is approved because of an incorrect, damaged, or defective product, Gadgetspoint.in will determine the applicable return shipping arrangements.

12. Product Exchange / Replacement

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or another suitable option, subject to applicable terms.

13. Refunds Not Applicable For

Refunds may not be provided where:

- The product has been damaged due to misuse or accidental damage after delivery.

- The product has been modified or repaired without authorization.

- Required accessories or parts are missing.

- The product has been used in a manner inconsistent with its intended purpose.

- The return request does not meet the applicable return conditions.

- The issue is caused by normal wear and tear.

This does not limit any rights available to customers under applicable law.

14. How to Request a Cancellation, Return, Replacement, or Refund

Please contact us with:

- Order number

- Customer name

- Registered mobile number

- Product name

- Reason for the request

- Photos/videos, where applicable

Our team will review the request and provide the next steps.

15. Changes to This Policy

Gadgetspoint.in may update this Cancellation & Refund Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

16. Contact Us

For cancellation, return, replacement, or refund-related questions, contact:

Gadgetspoint.in

Phone / WhatsApp: 8660206791

Location: Belagavi, Karnataka, India

Website: Gadgetspoint.in

By placing an order on Gadgetspoint.in, customers acknowledge that they have read and understood this policy.